Job Description
hackajob is collaborating with System C to connect them with exceptional professionals for this role.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Description
Join a team delivering technology that genuinely improves lives.
We are looking for an Associate Application Support Analyst to join our Application Support team, helping local authorities maximise the value of our market-leading education and social care software. This is an excellent opportunity to start your career in technology, supported by a structured training programme and a collaborative team environment.
What you will be doing
- Providing 2nd line support for customer incidents using Jira
Investigating and resolving technical issues using logs, SQL, and diagnostic tools
Working closely with Product, Development, and third-party partners
Replicating issues to identify bugs and support long-term fixes
Communicating with customers clearly and regularly
Taking ownership of assigned customers and ensuring issues are resolved within agreed SLAs
Supporting both hosted and on-premise systems
What we are looking for
We are looking for someone who is curious, collaborative, and motivated to learn.
You will bring:
- Strong communication and customer service skills
A basic understanding of IT systems or software
An interest in SQL or programming
A proactive mindset and willingness to take ownership
The ability to work both independently and as part of a team
Experience with Jira, server environments, or remote support tools is helpful but not essential.
Why join us
We are on a mission to deliver technology that connects and transforms health and care outcomes. You will be part of a supportive team where learning, development, and collaboration are at the heart of everything we do. You will benefit from:
- A structured training programme with mentoring and clear progression
Opportunities to develop technical and customer-facing skills
A friendly environment where you can be yourself and grow
Flexible benefits to suit your needs
Recognition for the impact you make
This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a meaningful impact. xwwtmva
Apply today
If you are ready to start your career in application support and want to be part of a team that values ownership, collaboration, and continuous improvement, apply today.
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