Branch Manager – Dorchester

You’ll be responsible for ensuring the customer experience in your branch is best on the high street, leading your team with commercial insight to achieve results.

Responsibilities

• Work on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
• Manage a high level of customer expectations and maintain in‑depth knowledge of all products and services.
• Create and implement the branch’s business plan.
• Organise and execute daily workflow efficiently while delivering excellent service.
• Use computer systems and processes; training will be provided.

Qualifications

• Experience managing people in a busy retail environment.
• Commercial understanding and knowledge of financial regulations and processes.
• Ability to monitor branch activity to spot opportunities and improve customer outcomes.
• Resilient, versatile, and flexible, with strong prioritisation skills.
• Previous experience as a branch manager is desirable.

Customer‑First Behaviours

• Feel what customers feel – empathise with customers using feedback and insights.
• Say it straight – speak honestly and directly, sharing diverse perspectives.
• Push for better – challenge the status quo and pursue continuous improvement.
• Get it done – prioritise high impact actions and take accountability for outcomes.

Benefits

• Access to private medical insurance
• A highly competitive pension scheme
• Annual performance‑related bonus
• Training and development opportunities
• Additional benefits through salary‑sacrifice scheme
• Life assurance
• Wellhub health and wellness options
• Up to 2 days of paid volunteering per year

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