Costa Coffee Store Manager

Overview

You will be leading from the front, taking the store to new heights using your experience, resourcefulness and teamwork.

A bit about the role

Everything – and we mean everything – is yours: the store, stock, standards, team, labour, customers and coffee.

Responsibilities

• Creating the perfect space for customers to enjoy coffee.
• Generating fresh ideas that meet changing customer needs.
• Controlling all cost drivers through effective management of stock, labour, training, reward and recognition.
• Inspiring the team to be passionate about the business.
• Training and developing the team to reach their full potential.
• Managing day‑to‑day tasks such as sales tracking, health and safety monitoring, and ensuring store targets are met.
• Handling cash procedures and maintaining store security and financial compliance.
• Keeping a positive, supportive atmosphere and planning rotas.
• Hiring and training new team members in line with sales and standards goals.
• Staying up-to-date with guidelines, maintaining documentation, and communicating with the manager, Head Office, payroll, HR, maintenance and banking.

Qualifications

• Experience leading a store team and inspiring excellence.
• A commercial mindset that anticipates opportunities and maximises sales.
• Strong brand awareness and commitment to brand standards.
• Ambition to help the business grow.
• Ability to thrive under pressure and execute quickly.
• Experience coaching and developing future leaders.
• A hands‑on, approachable leadership style with excellent communication skills and customer‑service focus.
• Reliable, adaptable, professional appearance and flexible shift patterns.

Desired Skills

• Management experience in a coffee store.
• Experience in a customer‑facing environment.
• Experience in hospitality or retail.

Benefits

• Competitive salary package.
• Yearly managerial performance bonus scheme.
• 50% staff discount and free core drink during working hours, with 25% off all Costa Coffee stores.
• Full structured training: Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program.
• Internal promotion opportunities for long‑term career growth.
• Company pension plan.
• 28 days holiday including bank holidays.
• Refer‑a‑friend scheme: £150 per candidate (T&C apply).
• 20% off Goldex Staycations on Thanet Coast for 2+ nights.
• Opportunity to volunteer with Goldex and Costa Foundation.
• Access to local and national discounts via the Life Style Card.
• Recognition rewards: Hampers for work anniversaries, Store of the Month, Customer Feedback Award, Achievement Awards.

Compensation: Competitive salary.

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