Strategic Service Delivery Lead – Hybrid & Call Center

The Woodland Trust is seeking a Service Delivery Manager to oversee and optimize our call centre/back office operations. You will lead and develop a high-performing team, translating the organisation’s service strategy into actionable plans to hit departmental and campaign KPIs.

You will monitor performance, embed best practices, and drive system and process improvements. This role requires you to work from our head office in Grantham and collaborate with cross-functional teams to deliver

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