AI-Driven CXM Lead: Post-Sale Customer Outcomes

UNAVAILABLE is seeking a Lead Customer Experience Manager (CXM) to own post-sale customer outcomes across a portfolio, using AI-driven insights to optimize engagement and retention. The role collaborates with Product Engineering, Management, Services, and Sales to ensure high-quality experiences and scalable success.

The CXM manages risk, oversees escalation processes, and drives programmatic customer interaction through analytics and AI-enabled campaigns, with a focus on enterprise software

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