VOC Lead — Customer Insight & Action (London)

QBE in London seeks an experienced Customer Experience Manager to lead the end-to-end Voice of Customer programme for the European Operations division. You will design surveys, generate insights, and drive actions that improve customer outcomes across claims, underwriting, and market management.

You will collaborate with ExCos, senior leaders, and governance committees, embedding customer insights into decision making while maintaining EO priorities and Group CX alignment.

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