Staff Manager

Responsibilities

• Support and deputise for the Operations Manager to manage all aspects of operational performance
• Engage front line colleagues through effective communication, active listening and recognition
• Work within and embed the divisional governance framework set by the Operations Steering Group
• Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Work with the Training function to ensure that operational teams are competently trained
• Manage driver performance and carry out job chats
• Support the induction and development of an engaged, talented and high performing operations team
• Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
• Maintain accurate records for all aspects of operational standards and performance
• Improve operational performance in a sustainable manner
• Manage supervisors to create alternative disruption plans
• Liaise with external stakeholders and attend relevant meetings to improve service performance
• Ensure collaboration between operational and engineering team members
• Deliver agreed performance improvement plans and operational costs within budget

Requirements

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential)
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

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