Senior Customer Service Leader – Multichannel & Transformation

Company: Unum UK
Apply for the Senior Customer Service Leader – Multichannel & Transformation
Location: Dorking
Job Description:

Unum UK is recruiting a Senior Customer Service Manager to lead our frontline customer operation and shape our customer journeys across the end‑to‑end experience.

You will drive service excellence in a hybrid role based in Basingstoke, managing multi‑channel support and transforming digital customer interactions. A background in regulated environments and strong leadership are essential.

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Posted: July 10th, 2026