About First Bus
First Bus is one of the United Kingdom’s leading bus operators, committed to delivering sustainable, comfortable and efficient passenger journeys. We embrace cutting‑edge technology, from innovative mobile apps to environmentally friendly vehicles, and focus on shaping the future of public transport.
Staff Manager – Leicester Depot
The Staff Manager will support and deputise for the Operations Manager, managing all aspects of depot operational performance on a full‑time permanent basis. The role involves overseeing on‑time performance, customer experience, and compliance with legislative, process and policy requirements within an operational excellence framework.
Key Responsibilities
- Manage the depot operations team in line with FirstGroup policies, standard operating procedures and relevant legislation.
- Work with the Training function to ensure competent training and achievement of establishment requirements.
- Manage driver performance and conduct job chats.
- Induct, develop and retain an engaged, high‑performing operations team, fostering a culture of continuous improvement.
- Conduct disciplinary, grievance or absence management reviews in line with Company policy.
- Maintain accurate records for all operational standards and performance, including employee records.
- Collaborate with service performance team members to maintain a consistent customer experience.
- Improve operational performance, focusing on lost miles and punctuality to meet key performance indicators.
- Manage supervisors to create alternative disruption plans and provide relevant information to stakeholders.
- Act as local custodian and point of contact for maintenance fault diagnosis and other service performance systems.
- Ensure effective collaboration between operational and engineering teams.
- Deliver performance improvement plans and manage operational costs within budget.
- Comply with requisition to pay procedures and delegated authorities.
- Maintain effective relationships with recognised trade union representatives and officials.
- Carry out other duties as deemed appropriate by the line manager.
Skills & Experience
- Previous management or supervisory experience (bus/transport industry preferred).
- Excellent computer skills.
- Professional knowledge of the Road Traffic Act and employment legislation.
- Ability to lead and inspire people to adopt operational best practice.
- Strong planning and prioritising skills.
- Self‑motivated with a positive approach to change.
- Excellent customer focus.
Rewards
- Simply Health & Smart Health benefits for you and your dependents at no cost.
- Cash‑back benefits across optical, dental and virtual GP appointments; mental health support and nutrition/fitness advice.
- Access to a discount platform with many high‑street brands and supermarkets.
- Discounted train travel for you and your family after 6 months service, plus a free bus pass.
- Cycle‑to‑work scheme.
- 25 days’ holiday plus bank holidays.
- Pension scheme with the option to purchase discounted First Group shares.
- Enhanced maternity and paternity pay.
- Flexible working arrangements.
Equal Opportunities
Public transport serves everyone, no matter their differences. At First Bus, we aspire to be an inclusive employer that welcomes applicants from all backgrounds. We are committed to diversity, equity and inclusion across all of our depots.
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