Systems Support Analyst

Systems Support Analyst – Middlesbrough

Altrad are currently looking for a Systems Support Analyst to join our team based in Middlesbrough to support Altrad in its Digital journey. This is a new role within the Business Systems team. Working across multiple information systems across the business systems portfolio, you will support the implementation of new systems across the organisation and help maintain and evolve our existing systems through resolving routine ICT service requests and issues.

Key Deliverables

• The initial setup and configuration of handheld and other devices to the organisation, ensuring they are registered successfully and users are provided with appropriate support and guidance.
• System Administration functions such as creating new user accounts, amending permissions, resetting passwords, and other standard service request functions.
• Support the user base of up to 7,250 employees via telephone, Teams and e‑mail.
• Other duties to support the implementation and best use of business information systems within the organisation.
• Support the business systems team with various administrative tasks across the business systems portfolio.

Key Requirements / Qualifications

• Good working knowledge of Microsoft products.
• Experience of handling customer enquiries, resolving queries with a focus on customer experience.
• Good communication skills – able to build good relationships and work well with people.
• Able to demonstrate good organisational skills.
• Adaptable and flexible personality, willing to work in a fast‑paced environment and respond appropriately to the organisation’s requirements as they evolve.
• Ability to travel independently would be advantageous but not essential.

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