AWS Engineer

Salary: £85,000 – 85,000 per year

Requirements

• Strong hands‑on experience with Amazon Connect
• Experience working within regulated environments (financial services, fintech, etc.)
• Solid understanding of contact centre platforms (IVR, routing, workflows)
• Experience integrating systems using AWS Lambda and REST APIs
• Proficiency in Python or Node.js
• Knowledge of security and compliance (GDPR, PCI‑DSS, FCA regulations)
• Experience with Contact Lens and analytics is a plus
• Familiarity with Infrastructure as Code (Terraform or CloudFormation)

Responsibilities

• Design and build Amazon Connect contact flows and routing logic
• Deliver AI‑driven features including IVR, agent assist, and sentiment analysis
• Integrate AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs
• Develop secure, compliant contact centre solutions aligned to regulatory standards
• Build real‑time and historical reporting across customer interactions
• Support outbound dialing campaigns within regulatory frameworks
• Work closely with security, risk, and compliance teams
• Manage infrastructure through Terraform or CloudFormation
• Contribute to resilience planning (DR/BCP) and platform optimisation

Technologies

• AI
• AWS
• Lambda
• Backend
• Cloud
• CRM
• Python
• REST
• Security
• Terraform
• NodeJS
• DevOps

More

We are a global consultancy seeking an experienced AWS Connect Engineer to join our Customer Experience technology team in Nottingham. This is a hybrid position with three days onsite. You will play a vital role in transforming customer interactions through modern cloud and AI‑driven solutions. We offer a competitive salary package and the opportunity to work on a high‑impact, customer‑facing platform used at scale, contributing to a collaborative environment with strong engineering and delivery teams.

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