Solution Portfolio Delivery Manager
The Global Solutions team leads the investment to create and enhance our Assurance Managed Services solution portfolio. We work closely with our business domain leaders to define the global vision for Assurance Managed Services and set the standards to which our managed services are developed and delivered.
We are seeking to expand this team with an experienced Solution Portfolio Delivery Manager who will be accountable for driving the delivery of approved solution architectures into fully designed, configured, governed and rollout‑ready managed services solutions.
Key Responsibilities
- Portfolio Ownership & Planning: Own the portfolio plan that takes solution architectures through Service Design and Service Development stages to rollout readiness. Work with Solution and Architecture leadership to confirm scope, priorities, stage‑gate readiness and sequencing across multiple solution initiatives. Forecast demand, capacity, dependencies and milestones across the portfolio to support predictable outcomes.
- Translation from Architecture to Service Design: Align with the Architecture function to take approved business, service, technology and commercial architectures and drive them into detailed service designs. Ensure architectural intent is preserved while being made deliverable, standardised, and repeatable in practice through the development of:
- End‑to‑end service scope and boundaries
- Client journeys and service blueprints
- Process, controls and risks
- Service performance indicators (SLAs/OLAs/KPIs)
- MS operating model enablement functions
- Service Development & Build: Manage the service development activities to build and configure the operational solution, including initial technology build and configuration. Track progress, risks, dependencies and delivery quality across all initiatives.
- Governance, Risk & Quality Assurance: Own portfolio‑level governance, including required governance stage‑gate approvals, architecture and solution assurance checkpoints, RAID management, budget management and reporting. Ensure solutions meet required quality, risk, compliance and control standards prior to rollout.
- Operational Service Readiness: Ensure each solution is operationally ready for deployment to multiple clients. Develop clear service descriptions and packaging, standard onboarding and mobilisation and defined ownership for run, support and change. Coordinate the handover of completed services into Delivery / Operate organisations, ensuring continuity from build into live service.
Skills & Experience
- Significant experience leading delivery across multiple concurrent projects/programmes, ideally in Managed Services environments.
- Demonstrated success operating in a matrix/federated delivery model (dispersed teams, multiple functions, cross‑geo).
- Strong governance, risk, dependency and stakeholder management capabilities (portfolio‑level).
- Strong experience managing the development of complex MS solutions or services through multi‑stage lifecycles (design → build → rollout).
- Demonstrated ability to operate between architecture/design functions and delivery teams.
- Experience in Managed Services, Operate, or industrialised service models.
- Familiarity with service lifecycle constructs (onboarding/offboarding, in‑flight change, SLA/OLA frameworks, operating model governance).
- Experience working in global, matrixed delivery environments.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.
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