Public Contact Officer — Trusted Community Support

West Midlands Police is seeking staff to join the Public Contact Office, handling a wide range of enquiries with professionalism and empathy to support timely, accurate public assistance.

The role involves being first contact for the public, engaging with partners, and assisting with 999 and 101 call taking, with Vetting and medical checks as part of the process. Flexible shift patterns include 24/7 coverage; part-time options may be considered.

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