Business support officer

Business Support Officer

Hourly Rate: 14.20ph

Contract Duration: Until Jan 2027

Location: Bristol, BS1

Purpose

Provides a range of business support functions to support internal and external customers. This may require service‑specific skills and knowledge.

Key Outcomes & Accountabilities

• Provide a range of business support services for one or more service areas, taking ownership and responsibility.
• Make real‑time service decisions in response to operational issues in line with local procedures and established guidance.
• Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
• Respond to enquiries from internal and external customers and stakeholders, including escalated issues, resolving at the point of contact where possible.
• Monitor and reconcile financial transactions.
• Prepare and provide documentation and information.
• Check service delivery and processes are in line with local guidance and legislation.
• Own and drive forward process improvements.

Requirements

• Detail‑oriented, process‑driven, and enjoy repetitive actions.
• Proven data‑entry experience.
• Demonstrable experience with spreadsheets and CRM systems preferred.

Additional Information

Blue Arrow is a Disability Confident Employer and is committed to helping find great work opportunities for people with disabilities.

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