Education IT Desktop Support Analyst — 1st/2nd Line (Regional)

Torfaen County Borough Council in Wales is seeking a Schools Desktop Support Analyst to join the SRS Education Team. The role provides SLA support to Blaenau Gwent Schools and covers Monmouthshire, Torfaen, Blaenau Gwent and Newport with multi-site offices in Usk and Newport.

Core duties include 1st/2nd line support, escalation where needed, and maintaining strong knowledge of IT hardware and software while delivering clear communications to diverse user groups.

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