Senior Manager, Customer Intelligence & Insight

Essex County Council is seeking a Customer Operational Intelligence Manager to lead a proactive intelligence team in Chelmsford. Hybrid work is available with one day per week in the Chelmsford office, and the role focuses on turning customer data into actionable insights to drive service improvements.

The position requires strong leadership, experience in BI or analytics, and the ability to engage senior stakeholders with clear, evidence-based narratives.

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