Patient Experience & Complaints Manager

Betsi Cadwaladr University Health Board (BCUHB) in North Wales is seeking a dedicated manager to lead the Concerns Team within the People’s Experience Department. You will oversee investigations, complaints, claims and incidents, ensuring consistent processes and timely responses across the organisation.

The role requires postgraduate education, strong analytical and communication skills, and the ability to present to varied audiences. Welsh language abilities are desirable.

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