Company Profile
Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk, and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background
- Strong candidates are generally experienced in providing business/functional support for investment management or trading systems.
- Handling complex and challenging application problems.
Responsibilities
- Work in a team providing application support for the Charles River IMS via e‑mail, telephone and WebEx.
- Identify client requirements, devise solutions, define product enhancement requests, and suggest workarounds where applicable.
- Continually deepen product, business and industry knowledge through role exposure, staying current with new features, internal training sessions and personal development (e.g., CISI certifications funded by Charles River).
- Use all available resources to progress investigations: self‑expertise, system documentation, knowledgebase, product specialists, implementation consultants, product engineers.
- Provide best‑practice guidance, solution design, and instructions to clients and colleagues.
- Take responsibility for both technical and functional investigations, proactively manage client cases to ensure high levels of customer satisfaction, and manage client expectations.
- Appropriately escalating significant issues to line manager and liaising with the product engineering team to detail software enhancement requests and document potential defects.
Skills, Experience & Qualifications
Business/Personal – Essential
- University degree, preferably in Business, Finance, Economics or Computer Science/Engineering.
- Exposure to and knowledge of the investment industry from a buy‑side perspective – large focus on financial instruments and workflows.
- Drive to progress personal knowledge and ability to perform under pressure and prioritise tasks appropriately.
- Excellent verbal and written communication skills.
- Self‑motivated, initiative‑driven, and a desire to own issues to resolution.
- A passion for complex problem solving and investigation.
Highly Desirable
- Experience with Order Management Systems (OMS).
- Previous application support experience within the Front Office/buy‑side.
- Financial certification such as CFA L1 or higher, IMC, Claritas Investment Certificate, CISI Investment Operations Certificate, etc.
- General understanding of financial services technologies including integration, development, and data management. Exposure to supporting SaaS delivery model.
- Fluency in a second European language.
Technical – Essential
- Experience with relational databases, preferably Microsoft SQL Server or Oracle.
- Minimum of beginner‑level proficiency in SQL.
Technical – Desirable
- Intermediate to advanced‑level proficiency in SQL.
- Experience tackling complex application problems.
- Past exposure to any scripting or coding language such as Java, C#, Python, Perl, C++, or VBA.
Benefits
You’ll have access to a flexible Work Program to help you match your needs, and a wealth of development programs and educational support to help you reach your full potential. Competitive medical care, insurance, and savings plans are available, along with opportunities for paid volunteer days, a matching gift program, and access to employee networks that help you stay connected to what matters.
Equal Opportunity Employer
State Street is an equal‑opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, or any other characteristic protected by applicable law. Discover more information on jobs at StateStreet.com/careers.
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