Service Administrator

Morgan McKinley is looking for an experienced Administrator who has ideally worked in the Construction or Engineering sector. We have a Service Support role working for a great company based on the outskirts of Horsham, West Sussex. The Service Support Administrator will be part of the Service and Hire desk team, dealing with customer enquiries, quotations and order management, checking customer bookings, updating systems, administration and liaising with Engineers, scheduling them, etc.

Salary

30K

Location

Office based Monday-Friday, outskirts of Horsham. Own transport required due to rural location. Parking available.

Hours

8am-5pm Monday-Friday

Service Administrator Duties

• Update customers regarding job progress and engineer attendance
• Schedule engineers
• Update the CRM database
• Monitor and respond to customer emails regarding quotations and bookings
• Support with compliance and warranty administration
• Maintain well‑organised digital and physical records, including service reports, test certificates, photos, and customer notes
• Liaise with engineers daily to provide job sheets, site details, instructions, etc.

Skills and Experience

• Proven experience working in a similar role such as Service Administrator, Quotation/Order Coordinator, or Customer sales support
• Highly organised and attentive to detail
• Good IT skills

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