Job Summary
We currently have one fixed‑term (6 months) administrative post available at Queen Elizabeth Hospital.
Main Duties, Tasks & Skills Required
- Liaise with staff, service users and external agencies to provide a point of contact for service users.
- Deal effectively with complaints face‑to‑face or on the telephone and, when necessary, escalate concerns.
- Create documents, spreadsheets and reports using IT systems.
- Assist colleagues as directed by the supervisor or line manager during periods of high workload.
- Book clinics, monitor waiting lists, utilise PBWL processes, raise capacity issues with line managers or consultants, and validate OPWL in line with RTT policies.
- Recognise situations that should be referred to the supervisor or line manager and take prompt, appropriate action.
- Organise own day‑to‑day tasks, prioritising to achieve set timescales.
- Ensure all letters and information sent out are clear, accurate and informative.
- Participate in the induction and training of all new staff members.
- Work within and keep up to date with national and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to the role.
About Us
The University Hospitals Birmingham NHS Foundation Trust values an inclusive culture. We provide a welcoming workplace that encourages diversity and supports each employee to reach their full potential.
Qualifications
- Good general education, including GCSE English and Maths (Grade A–C / 9–4).
- NVQ Level 3 in Business Administration or equivalent administrative experience.
Desirable Qualifications
- IT qualification such as ECDL.
- RSA Level 3 typing or equivalent experience within an administrative environment.
Experience – Essential
- Experience working with the public and delivering high‑quality customer service.
- Experience using Microsoft Office applications (Word, Excel, Outlook).
- Experience using IT systems for data entry and information retrieval.
- Experience working in a busy, fast‑paced environment.
- Understanding of confidentiality, data protection and information governance requirements.
Additional Criteria – Essential
- Previous experience working in an administrative role, preferably within a health or care setting.
- Ability to maintain confidentiality and handle sensitive patient or service‑related information appropriately.
- Experience of coordinating meetings, clinics or service activities.
- Experience of diary management or appointment scheduling.
- Ability to plan, prioritise and manage own workload to meet deadlines and service requirements.
- Ability to meet the travel requirements of the role, including cross‑site work between Trust locations.
- Ability to work under pressure and manage competing deadlines while maintaining accuracy and attention to detail.
- Commitment to working to a high professional standard, demonstrating reliability, integrity, and initiative.
- Willingness to learn, develop and participate in training, appraisal and personal development opportunities.
Additional Criteria – Desirable
- Previous NHS administrative experience.
- Experience of using NHS financial or ordering systems, such as iProc (Oracle), SAGE or other Trust systems.
- Understanding of the importance of patient‑centred care and the role of clinical administration in supporting patient pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
Pay Scheme
Agenda for Change – Band 3 – £25,760.00 to £27,476.00 yearly.
Contract
Fixed‑term, 6 months.
Working Pattern
Full‑time, flexible working.
Reference Number
15316
Job Locations
Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH.
EEO Statement
The University Hospitals Birmingham NHS Foundation Trust is an equal opportunity employer. Applicants from all backgrounds, including those with disabilities, are encouraged to apply.
#J-18808-Ljbffr…