Facilities Manager

Responsibilities

• Complete Level 1 Audits, including Carriageway, Footpath, and complete ROSPA, as well as playground inspections.
• Prepare Method Statements and Risk Assessments for all tasks to ensure safe working practices.
• Supervise engineering sub‑contractors, ensuring compliance with contractual commitments and site operating processes.
• Ensure timely closure of all work orders (planned and reactive), recording all necessary details, receipts, certification, costs, and hours in the relevant tasks.
• Provide a safe and healthy working environment in compliance with company policies, legislation, client site policies, and procedures.
• Maintain comprehensive maintenance records using CAFM systems such as FSI Go.
• Complete compliance Planned Preventative Maintenance (PPM) tasks on time and within Service Level Agreements (SLAs).
• Schedule and oversee the completion of compliance remedial tasks.
• Consult with the Facilities Contract Manager (FCM) to understand key priorities for the park.
• Foster strong working relationships with OCS colleagues and the Helpdesk.
• Manage sub‑contractors and monitor their performance.
• Monitor the CAFM system to track works in progress, backlog, and aged works.
• Understand Key Performance Indicator (KPI) measures and communicate potential mitigations for any failures.
• Drive self‑delivery activities to reduce subcontractor spend.
• Attend weekly meetings with the local client/FCM to report on PPM and reactive work order reviews, engineering issues, and future planning.
• Conduct monthly meetings with the local client/FCM/Park Management Teams, delivering presentations covering actions, health and safety issues, monthly PPM delivery, quoted works, projects, surveys (playgrounds, carriageway and footpath inspections), remedial management, and operational issues.
• Collaborate with the management team to develop and implement organisational strategies, policies, and practices.
• Utilise the company CAFM system effectively.
• Collaborate with all relevant parties to improve operational systems, processes, and policies.
• Contribute to the business plan process while driving best‑in‑class performance and exploiting synergies across the business.
• Direct performance and behaviour across the Operations function, ensuring compliance with the budget and both strategic and tactical plans.
• Report on performance aspects and implement changes to address discrepancies or drive improvement.

Qualifications

• Right to work in the UK.
• Demonstrable experience in Hard FM management or supervisory duties.
• Experience managing sub‑contractors.
• Control and management of budgets.
• Proven record of continuous improvement and change management.
• Excellent communication, presentation, organisational and time‑management skills.
• Proficient computer skills (Microsoft Office).
• Experience in managing planned and reactive tasks via CAFM systems.
• Demonstrated leadership skills with a proven record of developing and coaching high‑performance teams.
• Experience managing Health and Safety (IOSH / NEBOSH).

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