People Operations Manager (12-month fixed term)
De Montfort University (DMU) is seeking an experienced People Operations Manager to lead the delivery of high‑quality HR operational services during a 12‑month fixed‑term period.
This is a key role within People Services, providing leadership across the People Support Hub and the specialist operational People functions. We are looking for a candidate who can hit the ground running, ensuring continuity of service, strengthening compliance, and delivering an excellent employee experience.
About The Role
You will lead a busy, customer‑focused HR operations service, ensuring efficient and compliant delivery across the employee lifecycle. A strong focus of the role is maintaining robust processes and controls across areas such as UKVI, DBS, right‑to‑work checks, contracts and workforce data.
You will also play a key role in improving service delivery, streamlining processes, identifying risks and enhancing the experience for both employees and managers.
Key Responsibilities
- Lead and manage the People Support Hub and operational People Operations services
- Ensure compliance across all aspects of the employee lifecycle, including UKVI, DBS and relevant employment law aspects
- Deliver a high‑volume, customer‑focused HR service aligned to service level agreements
- Provide hands‑on leadership to ensure continuity and performance during a period of change
- Drive improvements to systems, processes and service delivery
- Build strong relationships with stakeholders and act as a trusted operational partner
- Deputise for the Head of People Services Operations
About You
You will be an experienced HR operations professional with a strong track record of delivering high‑quality, compliant services in a complex organisation.
You Will Bring
- Proven experience leading HR operations services and delivering immediate impact in a new role
- Strong knowledge of UKVI, DBS and employment compliance requirements
- Experience of working in a fast‑paced, high‑volume service environment
- A commitment to excellent customer service and improving the employee experience
- Confidence in using HR systems and data to drive performance and decision‑making
Benefits
At DMU, you’ll be part of a collaborative and forward‑thinking People Services team, playing a key role in shaping and delivering an effective, modern People service.
Competencies
- Team Leadership
- Resource Allocation
- Objective Setting
- Workload Management
- Employee Development
- Performance Monitoring
- Stakeholder Communication
- Process Improvement
Skills
- Empathy
- Time Management
- Conflict Resolution
- Adaptability
- Motivation
- Decision‑Making
- Accountability
- Honesty and Compassion
- Innovation and Creativity
- Community Minded
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