Customer Complaints Resolution Specialist

Lendable is seeking a Complaints Officer to investigate and resolve complex customer interactions. You will build relationships across teams to understand friction points and deliver fair, objective decisions.

The role requires knowledge of FCA regulation and DISP rules, strong letter writing, and the ability to manage a varied caseload with accuracy while maintaining thorough records. You will communicate with complainants by phone and in writing, contribute to product and process improvements,

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