Customer Representative – Redcar

Overview

As a Customer Representative you will deliver great customer experiences across a range of banking moments, whether customers visit the branch, speak to you over the phone, or use our digital services.

Where you’ll be working

This role is based in Redcar, North Yorkshire at 14 High Street, Cleveland, TS10 3DU, GB.

Contract Details

12‑month Fixed Term Contract, full‑time, 35 hours per week, Monday to Saturday. The branch is closed to the public Monday and Friday; during those days you will support customers primarily by handling the savings line over the phone while still providing banking support.

Responsibilities

• Welcome customers into the branch and understand their needs, offering friendly, trusted help with their banking
• Handle a range of transactions and queries accurately, keeping security and fairness front of mind
• Guide customers through banking products and services that are right for them
• Work closely with colleagues in a busy branch environment, supporting one another during peak times
• Follow processes, spot potential issues and raise concerns to protect customers and the organisation
• Maintain high standards of face‑to‑face banking, ensuring customers feel supported, respected and confident

Qualifications & Experience

• Experience or passion for working in a customer‑service environment – banking experience is not required
• Ability to show pride in helping customers feel confident, supported and listened to, even when busy or complex
• Strong patience, empathy and people skills, fully understanding our customers’ banking needs
• Comfortable working in a fast‑paced environment with shifting priorities and varied interactions
• Calm under pressure, adaptive to change and open to improvement
• Digital literacy and confidence using technology
• Team‑orientation, recognising that great customer experiences arise from a strong team
• Clear communication, capable of guiding customers face‑to‑face, on the phone and online
• Ownership mindset, acting with care and integrity to protect customers and their money

Customer‑First Behaviours

• Feel what customers feel – use customer feedback and insights to empathise and understand their needs
• Say it straight – be honest and direct, sharing diverse perspectives to reach the best conclusions
• Push for better – challenge the status quo, pursue continuous improvement and personal development
• Get it done – prioritise high‑impact actions, be decisive and take accountability for delivering excellent outcomes

Benefits

• 25 days holiday per year, increasing over time to 30; ability to buy up to 10 extra days annually
• Wellhub health and wellness access
• Up to 2 days of paid volunteering per year
• Ongoing training and development opportunities
• Annual performance‑related bonus
• Private medical insurance
• Competitive pension scheme
• Life assurance coverage
• Additional benefits via salary sacrifice scheme

Job Info

• Job Identification 4029
• Apply Before 07/14/2026, 10:55 PM

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