Three Retail Customer Advisor
Location: Unit 9, Canal Walk, Swindon, United Kingdom, SN1 1LD
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 12 hours across 2 to 3 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting‑edge products and services will help us achieve unparalleled standards and hit sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customer mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided; no prior product knowledge required. Ambition and the drive to learn matter most.
Additional Information
We are a people‑focused business that values inclusivity and supports your well‑being. We provide a competitive package of pay and benefits including pay, bonuses, up to 31 days off plus 2 bank holidays, and flexible benefits such as discounts, vouchers and a pension plan.
Need to Know
We are committed to providing reasonable adjustments to support all candidates. If you require adjustments such as extended time or breaks, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
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