At Safran, excellence is a journey – and we’d love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.
We are looking for talented individuals to join our Customer Relations team as a Repairs Customer Service Representative at our Braintree site.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, flotation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures.
Your Role
The purpose of this role is to manage repair orders from receipt through to invoicing, ensuring customer satisfaction, on‑time delivery, and compliance with contractual requirements. The Repairs Customer Service Representative acts as the key interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the repair process.
Key Responsibilities
- Review customer repair orders and ensure accuracy of all related documentation and ERP data.
- Acknowledge receipt of orders and maintain proactive communication with customers.
- Prepare and issue quotations in accordance with established pricing policies.
- Follow up on quotations and secure customer approval in a timely manner.
- Verify eligibility for commercial warranty coverage.
- Provide repair lead times and updates throughout the repair process.
- Process approved quotations and customer orders within the ERP system.
- Monitor margins and escalate any unexpected deviations.
- Transmit repair reports and other required documentation to customers.
- Manage Customer‑Owned Property (COP) quarantine activities.
- Prepare and issue customer invoices as required.
- Respond to customer inquiries and coordinate requests with internal stakeholders.
- Liaise with Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance teams to support order execution.
- Maintain accurate records and complete all necessary documentation.
- Contribute to continuous improvement and customer satisfaction initiatives.
- Support team colleagues and perform other duties as reasonably requested by management.
What You’ll Bring
- Experience in customer service, sales administration, order management, or aftermarket support.
- A customer‑centric mindset and a commitment to delivering an outstanding customer experience.
- Strong communication and relationship‑building skills.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy when handling customer orders and documentation.
- Proficiency in ERP systems and Microsoft Office tools.
- A proactive, solution‑oriented approach and the ability to work collaboratively in a cross‑functional environment.
- Strong ownership, accountability, and follow‑through.
- Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.
Benefits
We offer a range of flexible benefits designed to support you—both in and out of work, including:
- Annual Leave, 25 days of holiday per year, plus bank holidays
- Long service holiday reward
- Holiday Buy & Sell Scheme (available after qualifying period)
- Life Assurance
- Death in Service benefit: 8× annual salary
- Pension Scheme with stakeholder plan and two contribution levels
- Health & Wellbeing – Cash Health Plan (including contributions for dental and optical costs)
- Employee Assistance Programme (EAP)
- Cycle to Work Scheme
- Wellbeing Committee–sponsored events
- Company sick pay (after qualifying period)
- Work Environment & Equipment – Uniform and safety wear provided
- Free onsite parking
- Income Protection
- Group Income Protection (available after qualifying period)
- Social & Engagement – Summer Party or team activities, Christmas event, awareness days and company‑supported activities
- Employee Referral Scheme
- Family Support
- Enhanced Maternity Leave
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