About the RoleSitecore is seeking a Manager, Global Collections to lead our collections team. Global Collections focuses on Sitecore’s most important asset – its cash – ensuring that we collect what our customers owe in a collaborative, professional, but firm manner.
Responsibilities
Manage and develop a global team of collectors based in the USA, Europe and Asia
Own the performance of the team and continually assess it using a range of metrics, analysing and recommending improvements
Build relationships with other areas of the business (billings, sales, tax, legal, order operations) to improve collections efficiency and effectiveness
Develop a strategy for how the team operates as AI becomes more prevalent
Qualifications
A strong sense of personal ownership of the team’s performance
5-10 years collections management experience in a global organisation
Experience managing and developing a team
Excellent verbal and written communication skills
An ability to dive into complexity, simplify and drive through to a positive conclusion for the company
An aptitude for working with relevant data and tools
Equal Opportunities at SitecoreSitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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