Mental Health Crisis Worker (Crisis Safe Space)
Open Mental Health is an alliance of local voluntary organisations and the NHS. We work together to ensure that residents of Somerset receive the support they need, when they need it. Our shared ambition is to ensure people living with mental health problems get the right support at the right time, enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise to improve wellbeing and quality of life.
Main duties of the job
We provide a safe, welcoming, comfortable place for people experiencing acute emotional distress to receive the support they need. The Crisis Safe Space service operates four nights per week (5:30 pm – 11:00 pm) at our Wells premises. We work with our Open Mental Health partners to seek further support as required.
Benefits
26 days holiday (pro rata for part‑time positions) and flexible working arrangements including flexitime. Excellent training and support are provided.
Job responsibilities
Ensure that all services are delivered warmly and welcomingly, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution‑focused approaches to engage clients. Carry out the role adhering to Second Step’s policies, procedures, values, code of conduct and current legislation using a recovery‑oriented, psychologically informed, equality‑based approach. Co‑produce, implement and review recovery plans, crisis plans and other self‑management tools (e.g. Wellness Recovery Action Plan) in partnership with service users in line with best practice.
Person Specification
Experience
- A minimum of two years significant experience working with people with mental health needs, or people with complex needs.
- Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency, long‑term conditions).
- Proven experience of carrying out needs and/or risk assessments and the support planning process.
- Experience of working with a number of individuals with competing needs and priorities.
- Proven experience of mental health issues and/or services, either as a user, carer or supporter.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offences Act (Exception Order) 1975 and, as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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