Job Title: Collections Specialist
Location: Milton Keynes/London – Majority remote working with ad hoc office requirements
Type: Permanent – Working hours aligned to US EST (11am – 7pm/12pm – 8pm UK time)
Collections Specialist role: responsible for end‑to‑end credit and collections activity across an assigned portfolio of client ledgers/accounts and for delivering strong cash collection performance, reducing overdue debt, supporting appropriate credit controls, resolving queries efficiently, supporting month‑end processes, continuous improvement and collaboration with Billing, Operations and OTC.
Key Responsibilities
- Own end‑to‑end credit control and collections activity for an assigned portfolio, driving timely cash collection and reducing overdue debt.
- Proactively contact customers (phone and email) to secure payments, agree commitments, and maintain strong client relationships.
- Monitor and prioritise accounts based on risk, ageing and value to maximise cash recovery and minimise credit exposure.
- Investigate and resolve billing queries and disputes quickly, partnering with internal teams to remove barriers to payment.
- Deliver against KPIs including cash collection, aged debt reduction and DSO targets, contributing to wider team performance.
- Maintain accurate records, reporting and audit‑ready documentation across all customer interactions and account activity.
- Support credit risk management through credit checks, monitoring customer exposure and escalating high‑risk accounts.
- Contribute to continuous improvement by identifying root causes of disputes and recommending process enhancements.
Qualifications
- Proven experience in credit control or collections with a track record of meeting or exceeding cash and KPI targets.
- Strong communication and negotiation skills, with confidence to manage customer relationships and influence payment outcomes.
- Analytical mindset with excellent attention to detail and ability to manage multiple priorities in a fast‑paced environment.
- Good working knowledge of financial/ERP systems (e.g. SAP) and intermediate Excel skills (pivot tables, formulas).
- Understanding of credit risk, collections processes and dispute resolution within a finance environment.
- A proactive, resilient and customer‑focused approach, with the ability to work both independently and collaboratively.
Salary Range: £28,050 – £33,000
Benefits
- 27 days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity/paternity/parental leave, adoption leave, compassionate leave, paid bereavement leave and learning and development opportunities.
Visa Sponsorship: BSI is unable to provide visa sponsorship for this vacancy.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.
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