Contract type: Full-time (36.5 hours per week), Fixed-term until 31 July 2027
The challenge
As Wales’s largest awarding body, at WJEC we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.
The role
E-Assessment is an essential part of our current and future awarding landscape. The post holder will work as part of an innovative team, providing first line email and telephone support to schools, colleges, and internal stakeholders. As part of the e-Assessment team you will be responsible for the creation of user accounts, providing administrative support, data collation and updating of user guides. You will also be the first point of contact for technical support regarding the installation and use of e-Assessment software and work closely with third party technology partners in resolving technical or operational issues.
The person
To thrive in this role, you will need excellent communication and numeracy skills with experience of dealing with the public by email and telephone. You will have strong organisational skills with the ability to prioritise your workload, working independently as well as part of a small team. You will be able to work under pressure, working accurately to ensure deadlines are met.
Benefits
- 25 days annual leave per year (in addition to 16 statutory / additional holidays) adjusted for part-time/compressed working patterns
- Free Welsh lessons
- A generous pension scheme
- Numerous family-friendly policies
WJEC operates a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need. As such, applications are invited from individuals across the UK but please note that occasional working from our Cardiff / Treforest offices will be required and whilst flexibility can be discussed, this team currently attend the office, on average, once a month.
To find out more about the role, or about working for us, please do not hesitate to contact our HR team (HR@wjec.co.uk), who will be more than happy to answer your questions.
Please visit our website to download a copy of the job description and application form.
Closing date: 12:00, Wednesday, 15 July 2026
Interviews are expected to take place on Wednesday, 22 July 2026.
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