Assistant Manager / Senior Administrator

Our client seeks an Assistant Manager / Senior Client Administrator to join their Client Administration Team.

Summary: Take ownership of day-to-day management of client entities within your assigned portfolio.

Support the members of the team with day-to-day operations, demonstrating exceptional customer service and positive collaboration across peer teams and departments.

Ensure that company procedures are followed, risk is identified and escalated, and promote a positive working environment, performance and standards, working collaboratively with peers.

Key Responsibilities:

• Take responsibility for the day-to-day administration of client entities and the team portfolio with the team manager, reporting to the team Assistant Manager (if applicable) and Manager.
• Provide structure for the time management of tasks and the use of diary/reminder/calendar systems, in accordance with departmental procedures.
• Perform senior checking of payments and control sheets to ensure quality assurance and compliance with procedures.
• Take responsibility for the transfer-in of new business to the team, coordinating with relevant internal departments.
• Take responsibility for the handover of new business to the team, coordinating with relevant internal departments.
• Ensure that all key client deadlines (including any deadlines which you may not be directly responsible for) in respect of client entities within your department are met.
• Prioritise regulatory deadlines and ensure compliance with CSP obligations for all clients within the team portfolio.
• Provide mentorship, support and guidance to junior staff and offer peer support to colleagues.
• Encourage collaborative working with all internal departments and cross‑team information sharing.
• Attend and take an active role in team meetings.
• Continuously assess risk of workload and raise matters of concerns in a timely manner in accordance with company procedures.
• Appoint as director on selected client entities where appropriate, alongside experienced directors, undertaking associated fiduciary, governance and statutory responsibilities as part of ongoing professional development.

Key Skills and Experience:

• Desirable experience in e‑gaming.
• Previous experience working within a CSP.
• Previous governance experience.
• Client‑facing experience.
• Understanding of industry standards and regulatory requirements.
• Strong attention to detail.
• Team oriented and collaborative work style.
• Organisational and communication skills, both written and verbal.
• Adaptable to different situations and events.
• Stakeholder management – relationships with internal and external stakeholders.
• Workflow management.
• Decision making.
• Problem solving.
• Sector knowledge.

Location:

Isle of Man

Contract type:

Permanent

Job reference:

16563

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