Clerical Officer – Emergency Department
Closing date: 12 July 2026
Contract: Permanent (Part‑time 25 hrs, Mon‑Fri 6pm‑11pm, Term‑time only)
We’re looking for someone to join our reception and clerical team, ensuring the smooth running of our GP in ED Service within a busy Emergency Department. Provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments.
About You
- Educated to GCSE level or have equivalent experience.
- Previous experience in a public‑facing role with general office responsibilities.
- Enthusiastic, compassionate, and able to stay calm and professional in challenging situations.
- A team player who desires to contribute to the care and support of others.
We’d love to hear from you if you’re passionate about making a difference in the Emergency Department!
Main duties
Reporting to the Operational Support Manager, your responsibilities include:
- Support the admin & clerical tasks to ensure the smooth running of the GP in ED service (Monday – Friday 6pm–11pm, Term‑time only).
- Provide a welcoming reception service for patients and visitors.
- Register patients and ensure accurate data entry onto NHS software/systems.
- Direct patients to appropriate areas and answer questions with excellent customer service.
- Maintain strict confidentiality and uphold professionalism in challenging situations.
About us
At Sheffield Children’s, our purpose is to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England – and the top‑ranked trust in the North East and Yorkshire – in the latest NHS Staff Survey. Our nearly 4,000 colleagues bring our CARE values (Compassion, Accountability, Respect, Excellence) to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts – helping you thrive at work and beyond.
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.
This role has been assigned occupation code 4131 using the CASCOT coding tool. Under current Home Office guidance, it is strongly unlikely that the criteria required to support Skilled Worker visa sponsorship will be met for this vacancy.
For further information on occupation codes, sponsorship eligibility and right‑to‑work requirements, please visit: Skilled Worker visa: Your Job GOV.UK. Skilled Worker visa: eligible occupations and codes – GOV.UK
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices.
Person Specification
Qualifications and Training
- GCSE Maths and English
- ECDL
Experience
- Experience of general office duties.
- Previous experience of dealing with the general public in a workplace setting.
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
- Previous experience of using a computerised client database.
- Excellent keyboard skills.
- Use of Careflow PAS.
Personal Attributes
- Excellent interpersonal skills.
- Ability to cope with conflicting demands and time pressures.
- Persuasive and influencing skills.
- Ability to use own initiative.
- Ability to remain calm and professional.
- Teamwork.
- Flexibility and adaptability.
- Self‑motivation.
- Good levels of accuracy and attention to detail.
Demonstrates Trust Values
- Excellence, Accountability, Compassion, Teamwork and Integrity – Together we Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission of Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contact
Sheffield Children’s NHS Foundation Trust
Salary
£25,760 to £27,476 a year pro rata (per annum).
Working pattern
Part‑time, Term‑time hours.
Reference number
425‑26‑8051366
Job locations
Sheffield Children’s NHS Foundation Trust
#J-18808-Ljbffr…