IT Technician

Responsibilities

• Provide first-line technical support across the site, responding to issues via phone, email and face-to-face, ensuring timely resolution of hardware, software and system queries
• Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements
• Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved
• Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll-out of new technologies
• Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency

Requirements

• Previous experience in an IT support or service desk role, ideally within a fast-paced operational or warehouse environment
• Strong knowledge of IT hardware, software troubleshooting and support processes
• Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution
• Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively
• Strong organisational, communication and problem-solving skills, with a proactive and customer-focused approach

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