Team Administrator
Band 3
We are looking for a positive, hard working administrator who enjoys being part of a team and can remain focused and multi task in a busy open plan office.
This is a role working as an administrator in the Physiotherapy and Occupational Therapy community therapy team at Helston Hospital. We provide rehabilitation to patients in the community, in their own homes/care homes and also work in the inpatient setting in the inpatient setting.
A typical day would involve processing referrals from STRATA to add to Rio, whilst monitoring the emails coming to the team, taking phone calls from patients and colleagues and booking appointments for patients on the waiting list.
We encourage you to make contact to find out more about the job if you are interested in applying.
Main duties of the job
- Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public
- Booking appointments for patients and updating clinicians diaries
- Processing referrals from emails and STRATA, uploading to Rio
- Use of computer software such as Rio, STRATA, Healthroster, Microsoft excel/word
- Arranging meetings, preparing agenda, note taking and distributing papers
- Booking training
- Assist with HR and recruitment paperwork
- Creating purchase orders, ordering and receipting goods
- Direct patients, visitors and colleagues around clinic to correct department
- Photocopying and laminating
- Setting up P files and filing paperwork
- Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department
- Sending and receipt of incoming post
- Managing team generic email inbox
- Scanning and uploading documents to Rio
- Creating reports using Power Bi
- Archiving
- Audits and maintaining accurate asset register
- Liaison with estates
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Detailed job description and main responsibilities
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Person specification
Education/ Qualifications
- Good Literacy and numeracy skills
- Computer literate and competent in use of Microsoft office applications
- NVQ 3 Administration or equivalent experience
Skills and Aptitude
- Excellent verbal and written communication skills
- Ability to prioritise own workload and work unsupervised
- Attention to detail and time management skills
Knowledge and abilities
- Accurate typing and keyboard skills
- Previous experience in a healthcare office environment
- Knowledge of medical terminology
- Knowledge of CFT IT systems
Benefits
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles – throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
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