Hub Customer Coordinator

Role: Hub Customer Coordinator

Reports to: Senior Hub Coordinator

Location: Darlington

Hours: 40

Salary: £27,000

Overview

We are looking for a highly organised and detail-oriented Hub Store Coordinator to join our team. This role plays an important role in ensuring seamless communication and coordination between Hub Store Operatives, the Central Operations Team, Projects Field Teams, and customers.

You will be responsible for managing orders, scheduling deliveries, monitoring financial processes, and ensuring compliance with established operating procedures.

What’s in it for you?

• Subsidised canteen
• Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
• Access to Retail Trust
• Flexible holidays: Buy up to five extra days with our holiday purchase scheme
• Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
• Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
• A collaborative culture built on care, inclusion, and continuous improvement

What you’ll be doing:

• Monitor and coordinate communications between Hub Store Operatives, the Central Operations Team, and Projects Field Teams
• Process customer orders and order amendments on behalf of field teams and the Hub Store, ensuring a smooth and efficient process
• Capture and maintain accurate purchase order details to enable timely dispatch and invoicing
• Schedule and coordinate appropriate delivery dates to meet customer expectations
• Verify and monitor customer credit limit availability prior to order processing
• Manage aged debt and resolve invoice queries in a timely and professional manner
• Coordinate remedial and replacement items between field teams and the Hub Store Operations Team
• Maintain a high level of accuracy and attention to detail to deliver an excellent service to Projects customers
• Build and maintain effective working relationships with internal stakeholders to support operational excellence

Who we’re looking for:

• Strong administrative and coordination experience
• Excellent communication skills with the ability to liaise effectively across multiple teams
• A high level of attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple priorities
• Experience processing orders and handling customer or supplier queries
• Good understanding of invoicing, purchase orders, credit control, and debt management processes
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• A proactive and solutions-focused approach to work
• The ability to work independently while contributing positively to a team environment

EEO Statement

We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

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