Service: Customer Support Services – Customer Engagement
Closing Date: Wednesday 8th July 2026
Argyll and Bute Council’s Digital Services team are seeking a Customer Service Agent (Digital) to support the Council’s Web Team in delivering high quality digital services. This is a temporary full time post until May 2027 and is based in Kintyre House, Campbeltown. This is an exciting opportunity to be part of a team focused on improving how customers access information and services online.
The Customer Service Agent (Digital) will assist the Web Team with day-to-day digital service activities, helping to ensure that the Council’s website and online content remain accurate, accessible and user-focused.
The role will involve editing and maintaining web content, carrying out accessibility checks to support compliance with recognised standards, and gathering and analysing data to help inform improvements to digital services. The postholder will also support a range of routine digital and administrative tasks, contributing to the smooth running and continuous improvement of web services.
Working closely with colleagues across Digital Services and Customer Services, the successful candidate will help ensure that content is clear, up to date and aligned with customer needs, while supporting the Council’s digital‑first approach.
This role would suit someone with strong attention to detail, good organisational skills and an interest in digital services, accessibility and improving the customer experience online.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
Salary: GBP 30000 – 40000 per year
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