Treatment coordinator

Job Summary

Treatment Co‑ordinator – GDC registered, Part‑Time (20 hrs per week) at Bupa Dental Care Total Orthodontics, Sutton Coldfield (7 Penns Lane, B72 1AY).

Working pattern: Tuesday (8 hrs), Wednesday (8 hrs), Friday (4 hrs). Hiring Manager: Rachel Hughes.

Responsibilities

• Be the first point of contact for new and existing patients interested in specialist treatments.
• Welcome and support patients throughout their treatment journey.
• Conduct patient consultations and explain treatment options, plans and financing clearly and confidently.
• Help patients understand treatment plans and financing options.
• Build strong patient relationships and deliver an outstanding experience.
• Work closely with clinicians and the practice team to ensure smooth patient journeys.
• Manage enquiries and support appointment conversion opportunities.
• Maintain accurate patient records and follow‑up communications.
• Deliver a high‑quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability.
• Coordinate dentist appointments throughout the treatment plan.
• Coach team members on best practice and champion customer satisfaction.
• Establish and maintain productive working relationships with all members of the practice team.
• Support and deputise for the Practice Manager as part of the practice leadership team.

Qualifications & Experience

• GDC registered dental professional.
• Previous dental, orthodontic or healthcare experience.
• Excellent communication and interpersonal skills.
• Confident and professional approach.
• Strong organisational and administrative abilities.
• Passion for customer service and patient care.
• Ability to build trust and rapport quickly.
• Experience in treatment co‑ordination or sales/customer engagement is advantageous but not essential.
• Knowledge of dental practice management systems is desirable.

Benefits

• A competitive starting salary with opportunity to increase through training and development.
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity (saving over £500 per year).
• Contributory pension scheme.
• Modern surgeries and dental software systems.
• Access to a full training and development platform with thousands of courses.
• Competitive staff benefits, including discounts at many retailers, discounted gym membership and a day off for wedding.
• 24‑hour GP access via phone, 24/7.
• Early access to earned wages for flexible financial needs.
• Earn up to £3,000 per referral through employee referral scheme.
• Uniform provided.
• Opportunity for career progression and development.

Equal Opportunity Employer

Bupa takes pride in being a Level 2 Disability Confident Employer. We are committed to ensuring applicants are treated fairly during the recruitment process and offer reasonable adjustments for applicants requiring accommodations.

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