Customer Telephony Advisor

Harvey Nash are now inviting candidates to apply for the role of Customer Contact Inbound Telephony Advisor, an initial 12 month contract role.

• Hybrid to Perth (2 days a week onsite)
• £19 per hour – Umbrella set up
• Urgent start required – clear availability is required for the first 6 weeks of the assignment
• Training will be provided

We’re looking for a call centre representative who are committed to resolving customers issues accurately and efficiently during the first interaction.

Your Role

• Respond to inbound customer inquiries via phone showing professionalism and empathy
• Diagnose issues and provide effective solutions on the first contact whenever possible
• Use internal systems and knowledge bases to assist customers confidentially
• Document interactions clearly and accurately

What we are looking for

• Experience in a call centre or customer service role
• Strong communication and active listening skills
• Strong problem‑solving mindset with a focus on first call resolution
• Ability to work independently and as part of a team
• Tech‑savvy and comfortable navigating multiple systems

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