Wholesale Customer Service Representative, UGG – 9 months FTC
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond.
The Role: As a Wholesale Customer Service Representative for UGG, you’ll provide exceptional service with passion, determination, and a desire to make a difference. You’ll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the brand. You’ll deliver positive customer experiences, even in challenging circumstances, and consistently offer high levels of customer focus and proactive account management. Quality, accuracy, and effective communication will be at the heart of your work, and you’ll collaborate with the wider UGG team to ensure every action leaves a positive impact. You’ll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.
Impact
- Consistently deliver against both external and internal customer expectations, raising the bar on service
- Build powerful relationships with customers, understanding their unique needs and resolving situations with a WOW factor
- Ensure customer order books are accurate, validated, and executed efficiently from order placement to conversion
- Provide focused, accurate, efficient, and professional account management across a diverse account base
- Collaborate across teams, supporting peers and contributing to wider team success
- Act as a brand ambassador in all customer interactions
- Strive to achieve all targets, SLAs, and performance metrics
- Build strong partnerships with supply chain teams and warehouses to resolve service disruptions
Who You Are
- You are a problem solver
- Effective communicator with excellent written and verbal skills
- Comfortable with conflicts and see them as opportunities
- Thrive in a fast‑paced environment and can manage time efficiently to attend to a range of activities
Desired Experience
- Previous experience in customer service roles (office‑based or customer‑facing) preferred
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Fluent in German is a plus
Benefits
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week
- Extras, discounts, perks & volunteering opportunities
- Growth and Development – extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Deckers Brands is an equal opportunity employer. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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