We are looking for a Customer Service Coordinator to join our award‑winning Rapport team.
You will be based in one of our client’s fantastic offices in Farringdon. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.
You will play a crucial role in providing excellent service to clients and customers, keeping the office running, and supporting projects, events, and day‑to‑day operations. This role is ideal for someone with great rapport and a proactive approach.
Type of contract: Part‑time, 6 month Fixed Term.Hours: 24 per week (Tuesday – Thursday, shift rota basis between 7 AM and 7 PM).Salary: £19,500 per annum.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career.
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about.
Main Responsibilities
- Cover all customer service duties at the office, always providing a top experience and service to all clients.
- Assist in meeting and greeting stakeholders, and provide in‑room assistance as necessary in meeting rooms.
- Be the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day‑to‑day operations.
- Support the resolution of any logistical and technical issues, and escalations as appropriate to the relevant teams.
- Complete regular audits where requested.
- Proactively deal with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner.
- Support other ad‑hoc duties as required.
The Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Be highly organised, self‑confident, with a passion for delivering high‑standard service and going the extra mile.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both verbal and written.
- Be flexible and comfortable with swift changes in day‑to‑day operations.
- Show a positive, can‑do attitude and understand professional etiquette.
- Possess a high level of attention to detail and the ability to act proactively and intuitively.
- Be able to work independently and as part of a team.
- Ideally have previous experience in a similar customer‑service environment (e.g. 5* hotel or corporate background).
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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