Business Support Admin Assistant – Grade A

Business Support Admin Assistant – Grade A

About this role

Hays and Birmingham City Council are looking for a Business Support Administrator to support the Street Scene Team. The role is fully on‑site at the Tyseley depot and involves ensuring smooth day‑to‑day operations, supporting frontline services and coordinating service requests.

Responsibilities

• Maintain accurate records and produce reports for the Street Scene service.
• Coordinate and process service requests from internal teams and external stakeholders.
• Support day‑to‑day administrative tasks to enable efficient delivery of frontline services.
• Handle sensitive information confidentially and assist in continuous improvement initiatives.

Qualifications

• Highly organized, proactive and customer‑focused with experience in business or administrative support.
• Excellent communication and interpersonal skills to build effective relationships with colleagues, stakeholders and the public.
• Strong attention to detail and the ability to manage multiple priorities independently and within a team.
• Proficient in Microsoft Office applications: Word, Excel, Outlook, and Teams.
• Committed to delivering excellent service and contributing positively to the Street Scene Team and the wider Council.

Benefits

• Competitive hourly rate (£13.45 per hour).
• Guaranteed long‑term contract with opportunities to transition to permanent status.
• Access to a training platform for free online courses to enhance your skills.
• Start time of 7am – must be able to commit to Monday to Friday 7am–3pm schedule.

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