Customer Service Coordinator

About the role

The DS Smith customer service team is a dynamic mix of professionals focused on delivering the sales strategy, goals, and performance while delighting customers with sustainable and innovative packaging solutions. As a Customer Service Co‑ordinator, you will serve as the face of our business, networking daily with existing and potential customers to support the administrative process for our Devizes site and act as the point of call for our customer base.

Responsibilities

• Work closely with Sales and Site teams across the business.
• Serve as the point of call for the customer base.
• Support administrative processes for the Devizes site.
• Ensure all process information and reporting (both internal and customer‑facing) is accurate and updated.
• Interact with a variety of stakeholders and internal partners; no two days are the same.

Qualifications

• Relevant customer‑facing experience – preferably in B2B or B2C environments.
• Ability to work independently while building strong relationships with colleagues and stakeholders.
• Positive, can‑do attitude.
• Strong organisational skills with proven ability to handle multiple tasks simultaneously.
• Computer literate, especially Microsoft packages (Excel, Word, etc).

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location & Hours

Full‑time role based in Devizes. Monday to Friday, 9am‑5pm.

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