Location: Alderley Park | Business Area: People Support | Salary Details: £25,000
We’re looking for an organised and enthusiastic individual to join our hub at Alderley Park. You’ll support the smooth day-to-day running of the office environment, ensuring a professional, welcoming and efficient workplace for all people and visitors. This is a hands‑on role ideal for someone organised, proactive, and keen to build experience across office management, facilities, and culture.
Please note this role isfull-timeoffice-based at our Head Office at AlderleyPark.
“a great place to work, a great place to be a customer”
Key Responsibilities:
Office Operations
- Oversee daily office operations, ensuring a clean, safe, and fully functional environment
- Manage meeting rooms, desk bookings, and shared spaces
- Maintain office supplies and equipment, ensuring consistent availability
- Act as the first point of contact for office-related queries
- Manage bookings for all Chess Hubs across the UK
- Act as a Fire Marshall and First Aider (Full training provided)
- Coordinate incoming and outgoing post, parcels, and courier deliveries
- Liaise with Chess office and hub landlords, external suppliers and contractors for maintenance and service issues
- Log and track facilities requests and follow through to resolution
- Support contractor visits and ensure compliance with site processes
Workplace Hospitality
- Welcome visitors and ensure a professional, warm reception experience
- Coordinate visitor access, parking, and meeting arrangements on site including the monthly board meeting.
- Support internal events (e.g. team days, conferences, wellbeing activities)
- Assist with the new starter onboarding process and induction sessions.
Administrative Support
- Provide general administrative support to the People and Culture team
- Maintain accurate records (e.g. assets, access passes, car registrations)
- Support onboarding tasks, including workspace setup for new starters
- Actively support with activities and administration required for the cultural team
- Support with project management of all Chess events, including conferences and Christmas parties.
Health & Safety:
- Support compliance with health & safety standards and policies
- Assist with risk assessments, fire drills, and incident reporting
- Ensure office signage and safety procedures are up to date
- Administration of annual workstation assessments via our One LMS.
Key Skills and Experience:
- Excellent organisation and time management skills
- UK Driver’s License and access to a vehicle
- Confident communicator with a friendly, proactive approach
- Great attention to detail
- Basic IT skills (Microsoft Office/Teams)
- Willingness to learn and take ownership
- Previous experience in an office, hospitality, or customer-facing role
- Experience supporting events or facilities management (even informally)
- Approachable and service-focused
- Reliable and hands-on
- Able to prioritise in a fast-paced environment
- Positive attitude with a willingness to help others
What’s in it for You?:
Your Benefits at Chess:
- Private healthcare (free after 1 year)
- Eye tests, flu jabs, and on-site health checks
- Mental health support from trained First Aiders. A Wellbeing Day after 1 year
- Hybrid working support with a home office allowance
- 20 days holiday (rising to 24 with service) plus bank holidays
- Buy or sell up to 5 holidays twice a year
- Perkbox discounts on shopping, travel, fitness, and more
- Points-based rewards from year 2
- Charity donation matching (up to £100)
- Recognition platform to celebrate your wins
- EE SIM offers for you and your family
- Learn 2 Earn scheme to boost your salary
- Team socials and celebrations
- Bespoke onboarding and leadership training
- Dedicated Culture Team to support you
Working Hours and Location:
A standard week is 37½ Monday to Friday
FT attendance at our hub Alderley Park
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