Inspired is a market‑leading, technology‑enabled provider of energy and sustainability solutions in the UK, supporting businesses to transition to net zero carbon and manage their response to climate change. Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage energy costs, reduce carbon emissions and prove their net zero and ESG strategies to investors and customers.
Role and Responsibilities
We are seeking a highly organised and customer‑focused Customer Service Advisor to join our team. This role is based in our Harrogate office full time.
- Deliver exceptional customer service by responding promptly and professionally to customer enquiries.
- Build and maintain positive working relationships with clients, contractors and internal teams.
- Co‑ordinate and liaise with contractors to ensure work is scheduled and completed efficiently.
- Manage multiple tasks simultaneously while meeting deadlines and maintaining accuracy.
- Prepare, create and manage all associated paperwork and documentation.
- Produce accurate quotations, job costings and financial documentation.
- Monitor costs to ensure projects remain commercially viable and within agreed budgets.
- Maintain accurate records, filing systems and customer databases.
- Ensure all documentation is completed accurately and complies with company procedures.
- Resolve customer queries and issues in a professional and timely manner.
- Support continuous improvement of administrative and customer service processes.
- Work collaboratively with colleagues to achieve team and business objectives.
- Read and comply with the company Health & Safety Policy, taking reasonable care for the health and safety of yourself and others.
Qualifications and Experience Requirements
Essential
- Previous experience in a customer service or customer support role.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- High level of attention to detail and accuracy.
- Experience creating and managing administrative documentation.
- Good understanding of financial information, including P&L, GP margin.
- Confident using Microsoft Office, particularly Excel, Outlook and Word.
- Ability to prioritise workload and work under pressure.
- Strong problem‑solving skills.
- Excellent record‑keeping and document management skills.
Desirable
- Experience working with contractors or within a service, maintenance, construction or facilities management environment.
- Experience using CRM or case management software such as Microsoft Dynamics 365.
- Knowledge of invoicing and purchase orders.
What we offer
- Training and development opportunities.
- Company pension.
- Life insurance.
- Enhanced maternity and paternity benefits.
- Benefits portal with a wide range of benefits.
If you require any reasonable adjustments during the recruitment process, please let us know.
Contact Details
Inspired PlcTel: 000 000 0000Contact: Maddy AshurstEmail: VPE80DC21E.567@vacancyposter.com
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