Our people are at the heart of everything we do. The University of Sheffield offers a range of benefits including competitive annual leave, a generous pension scheme, flexible working, development and wellbeing support, and many more.
Overview
Performance Venues curate and deliver a large and varied programme of performances and events across each year, supporting students, academics, and professional services teams while welcoming audiences from the city and the region.
Reporting to the Operations Supervisor, you will play a key role in supporting operations for a wide variety of events across the three principal venues. You will provide first‑class customer experience and ensure that our venues are welcoming and safe for all users.
This is a busy, active, and physically demanding role, supporting a full schedule of events across locations at the University of Sheffield.
Main duties and responsibilities
- Event set up and breakdown
- Construction/deconstruction of a modular staging system, crowd barriers and performance flooring.
- Assisting technical staff with the set‑up and pack down of Audio‑Visual equipment.
- Setting up tables, benches, platform seating and arrangement of loose floor seating.
- Setup and arrangement of masking, drapery and exhibition boards.
- Cleaning and Waste Disposal
- Carrying out post‑event cleaning of the main spaces using a variety of cleaning apparatus.
- Disposal of waste in accordance with University policies, including general, confidential, recyclable, electrical and glass waste.
- Proactively undertake ad‑hoc housekeeping such as spot cleaning, replenishing consumables and external ground maintenance.
- Health and Safety and Security
- Undertake building‑specific activities to ensure the health and safety of building users.
- Respond to accidents and near misses, recording them in accordance with University policy.
- Undertake activities in relation to building security, such as locking/unlocking and alarm setting, regular building patrols, checking access points and ID/passes of attendees.
- Accurately report suspicious activity or persons to the University Emergency Control Room.
- Undertake specific activities in relation to emergency evacuation of the building, liaising with fire marshals, safety and security teams and emergency services.
- Customer Service and Building Operations
- Respond to face‑to‑face enquiries from students, staff, visitors, contractors and the public, ensuring excellent service.
- Proactively manage day‑to‑day building operations issues and provide a first‑line response to resolve problems promptly.
- Receive and check deliveries of equipment and consumable products.
- Carry out regular inspections of buildings, reporting faults through the appropriate method.
- Assist in developing standard operational procedures, reviewing these when required, and informing the relevant line manager of any changes.
- Carry out other duties commensurate with the grade and remit of the post.
Person Specification
Our diverse community values all abilities and backgrounds. Even if your past experience does not match perfectly, your contribution is valuable. Please reference the application criteria in your statement.
- Experience of working as part of a team to deliver operational objectives to deadlines. (Essential)
- Experience of providing a high standard of customer care and a commitment to delivering excellent services to internal/external customers. (Essential)
- Demonstrate effective two‑way communication skills to engage with a wide variety of customers and colleagues. (Essential)
- Ability to work effectively as part of a team and support colleagues. (Essential)
- Ability to review work‑related issues and problems, identify corrective measures, and refer to line manager where necessary. (Essential)
- Ability to forward‑think and take corrective action to prevent problems. (Essential)
- Excellent planning and organisational skills, prioritising activities and owning work without close supervision. (Essential)
- Understanding of health and safety at work, identifying hazards and risks and suggesting solutions. (Essential)
- Positive and flexible approach to work, embracing change. (Essential)
- Willingness to attend training courses and development activities, demonstrating commitment to personal development. (Essential)
- Possession of a qualification or equivalent experience in customer services, health and safety or building maintenance. (Desirable)
- Experience of working in an operational capacity within an events venue and/or theatre. (Desirable)
Further Information
- Grade: 3
- Salary: £23,742 to £24,685 pro rata, per annum
- Work arrangement: Part‑time
- Line manager: Deputy Head of Performance Venues
- Direct reports: N/A
- Our website: https://performancevenues.group.shef.ac.uk
Benefits
- A minimum of 38 days annual leave including bank holiday and closure days, with the ability to purchase more.
- Flexible working opportunities, including hybrid working for some roles.
- Generous pension scheme.
- A wide range of discounts and rewards on shopping, eating out and travel.
- A variety of staff networks, providing opportunities for social interaction, peer support and personal development.
- Recognition awards to reward staff who go above and beyond in their role.
- A commitment to your development access to learning and mentoring schemes.
- A range of generous family‑friendly policies:
- Paid time off for parenting and caring emergencies
- Access to menopause support in the workplace
- Paid time off and support for fertility treatment
- And more
Closing Date: 19/07/2026
We are a Disability Confident Leader. If you have a disability and meet the essential criteria for this job, you will be invited to take part in the next stage of the selection process.
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