Position
Customer Service Clerk
Location
Daventry
Customer
JD Wetherspoons
Shift patterns
4 on 4 off, Rotational 06:00-18:00 and 10:00-22:00
Contract Type
Permanent (Full-Time)
Job Overview
Join our team at JD Wetherspoon Daventry as a Customer Service Clerk. We’re looking for a dependable, customer‑focused individual who takes pride in delivering excellent service. In this key front‑of‑house role, you’ll help create a welcoming atmosphere, support smooth daily operations, and ensure every guest enjoys a positive experience.
A TYPICAL DAY MAY INVOLVE
- Ensuring effective communication processes are maintained for both external and internal customers
- Process transferring, cancelling, and re‑keying orders accurately and within agreed cut‑off times
- Handle customer complaints, claims, part claim credits, and ROI queries in a timely and professional manner
- Manage inbound and outbound calls with pubs, transport teams, and internal stakeholders
- Work closely with the Shift Manager, Warehouse, Transport and Stocks teams
- Complete data collections and confirm data collection accuracy
- Maintain clear documentation for claims, cage issues, and customer contacts
Role Would Suit People Who
- Previous Customer Service experience is essential
- Previous Operational/Transport experience would be desirable
- Excellent written and oral communication skills
- Strong organisational skills, together with the ability to work efficiently and accurately in a demanding environment
- Experience of using WMS, tachomaster or Microlise would be desirable
- Good IT skills including all Microsoft Office packages
Why Join Us
- Free parking and on-site canteen
- 25 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Interview Schedule
As interviews are provisionally scheduled to take place during the week commencing the 6th April, applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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