Support Worker

Support Worker. Earn £13.45 per hour (£26,300 per annum) and great benefits including Health Cash Plan. Permanent, full time (37.5 hpw). West Cornforth, Durham. We can’t offer CoS for this role. Home, a place where you belong. Join us and make a real difference every day. You’ll help customers live independently, feel valued and stay connected. This role is all about care, respect and practical support that improves lives.

What’s in it for you

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching pension contributions (up to 7%, with life assurance of 3x basic salary)
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

• Help customers with daily living activities such as making meals, shopping, budgeting, cleaning, supporting to appointments and maintaining their tenancy and moving onto independent accommodation.
• Understand and follow risk assessments and support reviews.
• Complete detailed support plans and set personalised, achievable goals with customers. Support customers to work on their goals each week, helping to build confidence and achieve meaningful progress.
• Perform general office duties and paperwork, respond to safeguarding incidents, and ensure the service remains fully compliant with health and safety requirements.
• Use computer systems to manage documents online.
• Provide practical and emotional support only; no personal care required.
• No experience handling medications required as we are not a CQC service.

Qualifications

• Experience with mental health is preferred.

You have

• Passion to support our customers to live their best life, working together with an eye for detail.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• Acknowledge that every customer is different and adapt a flexible, personal approach, listening to understand their needs.
• A valid driving licence and a business‑insured vehicle (mileage covered).

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Where we’re flexible with you, we may need to adapt your start or finish times on occasion to meet customer needs.
• Work 5 days a week over 7 days, following a 4‑week rolling rota.
• Shifts: 08:00‑16:00, 12:00‑20:00, 13:15‑21:15; some weekend work included.
• Use technology to update support plans, complete online learning and collaborate with colleagues.
• Enhanced DBS check required (paid by us).
• Full UK driving licence with business insurance.

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