Contract Type: Permanent, Part Time – 4 days per week – 28 hours.
Salary: £28,275 per annum to £30,780 per annum (pro rata PT), dependent on experience
Grade: 3
Reporting Office: London, Stratford
Working Location: East London, E17
Persona: Site Based Worker – Contractual hours to be worked from allocated site, with ad hoc office attendance as required
Closing Date: 10th July 2026 – 23:00
Interview Date: Week commencing 20th July 2026, In Person – Stratford, E15
Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non‐contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.
Join our L&Q Living Housing Management Team at L&Q:
- Do you take pride in creating safe, supportive environments and delivering outstanding service?
- Are you passionate about health, safety, and well‑being in residential communities?
If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents.
We’re currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You’ll be working across our sheltered housing schemes in the London Borough of Waltham Forest, supporting residents aged 55 and over. As a key member of our Independent Living service, you’ll help ensure residents feel safe, secure, and empowered to live independently, while delivering high‑quality housing management services.
If this sounds like you, we would love for you to apply!
What you’ll bring
- Customer Service Excellence: Proven experience providing high‑quality service in a resident‑facing role, handling sensitive issues with empathy and professionalism.
- Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
- Organisational Skills: A proactive, well‑organised approach with the ability to manage a varied workload and prioritise tasks effectively.
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
- Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.
Resident Support and Customer Service
- Resident Support and Customer Service: Act as the on‑site representative, providing guidance to residents and acting as a key contact for their families and visitors. You’ll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
Health & Safety and Site Maintenance
- Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You’ll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well‑maintained and secure.
Administrative and Operational Efficiency
- Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You’ll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
Collaborative Problem‑Solving
- Collaborative Problem‑Solving: Work as part of the Housing Management team to address anti‑social behaviour, resolve tenancy concerns, and elevate issues when necessary. You’ll contribute to the wider team’s success by collaborating on action plans and working closely with any support teams in place.
DBS
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
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