Mental Health Administrative Assistant – South Staffordshire
The closing date is 21 July 2026
We have 2 part‑time posts available (22.5 hours per week):
- 1 based at Cannock (Mon‑Wed)
- 1 based at Lichfield (Wed‑Fri).
When applying please indicate in the supporting information section if you wish to be considered for a particular base, or either.
Are you a confident communicator who prides themselves on strong and compassionate customer service? Would you thrive on working efficiently and effectively within our wider mental health admin team? If so we would encourage your application, even if your experience looks a little different from what we have identified and you think you can bring a good work ethic to this role.
Ideally you would hold a Business Admin qualification eg NVQ level 2 (or equivalent and/or experience), however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust. Staff meet with the Admin Team Manager regularly for 1‑to‑1 supervision sessions and annual appraisals.
Main duties of the job
To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.
- Strong communication and customer service skills
- Personal resilience to handle lots of challenging telephone calls
- Completing a wide range of admin tasks from an electronic workflow inbox
- Scanning, uploading and copying
- Ability to produce quality documents in a very busy environment
- Good time management and prioritising work
- Welcoming and professional cover for our reception areas where needed
Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- Midlands Partnership University NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
- Staffordshire and Stoke-on-Trent Integrated Care Board.
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Person Specification
Qualifications
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
- Previous admin or customer service experience.
Experience
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system and dealing with the public
Skills
- Proficient in the use of computer packages, including Microsoft Office
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate an understanding of the importance of effective teamwork
- Experience of minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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