Junior IT Support Technician

Salary: £24,000 – 24,000 per year

Requirements

• We are looking for someone with 1 to 2 years experience working within IT and a genuine interest in technology.
• Good knowledge of Windows Server and desktop operating systems.
• Good knowledge of MS Office Suite.
• Good knowledge of routers and networking.
• Some knowledge or experience of one or more of the following: VMware, SAN/NAS, firewalls, and Linux.
• A working knowledge of ITIL is an advantage.
• Ability to work well as part of a team and individually.
• Ability to multitask and manage multiple priorities.
• Ability to troubleshoot system and network problems and identify suitable solutions.
• Ability to work to deadlines.
• Excellent interpersonal and communication skills.
• Flexible attitude to working hours.
• Applicants must be aged 18 or over.

Responsibilities

• Provide technical support to our customers across our Chisholm and BTC client estates.
• Deliver first-line support via the Service Desk, receiving incidents and service requests by telephone and through the ticketing system.
• Provide excellent customer care and service.
• Install and configure computer software, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and networking problems, diagnose and resolve hardware or software faults within agreed time limits and processes.
• Support the rollout of new applications.
• Set up new user accounts and profiles and resolve password issues.
• Configure and test new hardware and software for production use.
• Carry out routine maintenance and housekeeping on our IT systems and infrastructure.

Technologies

• Hardware
• Support
• ITIL
• Linux
• Network
• VMware
• Windows

More

We are Chisholm Bookmakers, a family-run business established in the 1950s with 32 betting shops across the North East of England and Cumbria. Through our association with the Bookmakers Technology Consortium, we provide IT services to over 500 shops in the UK and Ireland. We are recruiting a full-time IT Support Technician to join our team at our head office in Ashington, Northumberland. This is an excellent opportunity to develop your career in a supportive team environment, with full training provided on our bespoke in-house systems. Our IT team works on a shift pattern of 37.5 hours per week, including weekends and bank holidays, with occasional evening working required.

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